I generally subscribe to the notion that the
foundation of consumer behavior is rather simple: people are motivated to avoid
unhappiness or achieve happiness. For now,
I want to focus on the latter, as it tends to be more difficult to define.
Even the term “happiness” is vague because it
encompasses a broad range of more specific emotional states. I’ve looked to a handful of sources that
describe pleasant, desirable, or positive emotions and compiled the following
list:
Tranquility
The term “contentment” is a bit problematic
because it is considered to be a neutral emotional state – a sort of blank
canvas that describes a person who is not distracted by emotions at the
moment. Tranquility is more of an
active state, a sense of satisfaction that arises from the realization that
one’s present situation and condition is acceptable. It is not merely being content on an
unconscious level, but being aware of one’s own contentment and the feeling of
relaxation and serenity that result of being pleased with one’s condition.
Joy, bliss, and ecstasy are also described as
emotional states that arise from a sense of well-being. I do not see a significant difference – they
are merely a more intense experience of the core emption of tranquility.
Belonging is a sense of well-being that arises
from relationships with other people (family, friends, peers, etc.). While some sources classify it as a different
emotion, it is a subset of tranquility because it pertains to satisfaction with
a situation.
Confidence
Confidence is a positive feeling that comes
from the power to achieve something, even if the action to achieve it is not
being undertaken at the moment. The feeling
arises from having the capabilities or resources to avoid or mitigate negative
outcomes or to achieve positive ones.
It is arguable whether pride is a subset of
confidence or of relief. Where pride is
derived from a sense of capability before taking action, it is a subset of
confidence. Where pride is derived from achieving
an outcome in spite of doubt, it is a subset of belief.
Excitement
Excitement is an emotion that arises in the
course of a challenge in which a person is mostly confident that they will have
the ability to succeed. While some
argue that the emotional intensity of excitement is a form of fear, it is not a
negative emotion when the individual feels that a positive outcome will be
achieved, even if there is some degree of doubt. And the doubt is necessary for excitement
to be experienced: if one is completely certain of the outcome, there is no
feeling of excitement.
Hope is merely another form of excitement that
focuses on the desire to achieve a positive outcome, even when the obstacles or
challenges are not clearly understood.
Relief
Relief is the immediate emotional consequence
of achieving a positive outcome in spite of doubt. This outcome may be a positive
accomplishment, but is more often merely the avoidance or mitigation of damage:
one feels relief when a threat has passed and the negative consequences that
were expected have not occurred. It’s
noted that “thrill seekers” often put themselves in danger in order to
experience the relief that occurs when the dangerous event has ended.
Some sources describe achievement and
validation as being different emotional states related to success at a goal,
but I disagree: these are also forms of relief, occurring when the degree of
doubt was relatively low. There is no
emotional reaction to the completion of a task in which the actor had complete
confidence and the outcome had been expected.
Satisfaction
Satisfaction occurs when the results of an
action were “right” according to a person’s moral standards. Similar to relief, the emotion occurs only
when there was a sense of doubt that the right outcome would occur – but it is
distinct from relief in that the functional outcome may have been negative, but
it agrees with a person’s moral beliefs.
Satisfaction may occur when good things happen
to good people, but it also occurs when bad things happen to bad people. The concepts of “poetic justice” and
“schadenfreude” describe incidents in
which a person suffered harm, but the harm was deserved as a consequence of
their actions or their moral character.
Amusement
Amusement is the emotion that surround a
positive or benign discovery. It is a
sense of satisfaction that is achieved by making sense of something that seemed
confusing. The “funny” quality of humor
arises from the discovery that is made when untangling the riddle of a
joke. Amusement tends to be a short-lived
state that fades quickly.
Though amusement may be re-experienced through
memory, remembering something amusing is not the same experience as being
amused, but it is not experienced twice from the same stimulus (the joke is not
funny a second time), unless perhaps the original solution has been forgotten.
Gratitude
Gratitude is a feeling of thankfulness
experienced in response to another person who has done something needful for
the benefit of another person, though it may also be effected by the mere
promise or statement of intent to do something needful. Gratitude is also felt when there is not a
specific benefactor, though a person who benefits from circumstance may invent
or personify an imaginary benefactor.
Where the benefit granted is protection
against harm, gratitude is blended with relief. The feeling we have toward the benefactor,
however, is distinct from the feeling of relief at having escaped harm, though
the two are experienced simultaneously.
Admiration
Admiration is a sense of affiliation we feel
to a specific individual. This may occur
in the context of a social relationship, but it may also occur independent of
one, which makes it a separate emotion (from tranqulity).
Friendship, love, and other forms of
attachment are subsets of admiration.
Arguably, there are positive emotions that
occur when we are the subject of admiration, but these are more in the nature
of gratitude.
Wonder
Wonder is an emotion that occurs when an
experience defies comprehension but seems to pose no threat. It is most often described in context of the
perception of something on a grand scale (often natural phenomena). Wonder may also be fascination with a form
of technical excellence (watching someone do something well)
The feelings of awe and surprise are sometimes
listed separately, but sometimes as a subset of wonder. However, “awe” is more closely related to
fear and is not always a pleasant emotion and “surprise” can include an
unpleasant rahter than pleasant sensation.
Note: Vicarious Emotional States
Some sources draw a distinction between an
emotion that is experienced personally versus an emotion that is experienced
vicariously – but it seems to me that the feeling that is aroused when a
person’s sympathy is with another person is essentially the same as the feeling
that is aroused when the same situation involves them personally. That is, the relief a person feels watching
someone else escape danger is the same emotion they would feel if they had been
the one who had escaped danger. So
there is no need for a duplicate of every term for vicarious emotions.
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